Stephen has facilitated 100+ Action Learning Sets over 20 years in organisations as varied as: LB Hackney, LB Newham; Nuffield Hospitals; Benefits Agency; Deloitte; Barclays, Barclaycard.
And with Action Learning Associates: Ernst & Young; Chartered Insurance Institute; Nissan UK; Oxford University Press and Lankelly Chase Foundation
CGI (formerly Logica)
The SAP-enabled Water Company Operating Model. With artist Mark Morgan, in 2006 Stephen worked with the Logica Utilities Sector Leadership Team to create a ‘Rich Picture’ of the future water industry operating model – which was used with prospective clients to engage in future scenario conversations.
Aon
Several roles: worked with Board and management teams of businesses to take forward ‘One Aon, Client First’ strategy through high engagement with the business; developed Rich Pictures to support strategy; facilitated leadership events for top 70; worked with executives to develop top structure and operating plan for Reinsurance
Achievement: developed trusted relationships with senior managers across the business in supporting them to create a ‘One Aon’ culture out of many recently acquired businesses.
Medical Research Council
Role: change manager for successful SAP HR implementation across 30 sites, shared services centre and 4000 staff
Achievement: using a high participation planning approach, all regions owned and implemented a 100 day transition-into-operations framework which rapidly delivered system, operational and organisationally effective HR performance across sites and shared services.
Role: Stephen led a joint Logica-LloydsTSB team to deliver a time-boxed study into a Target Operating Model, Business Case and Change programme design for Business Banking transformation
Achievement: Delivered on time in 4 months, with high stakeholder engagement and executive commitment which led directly to a £100+m investment and provided the basis for the transformation programme (and template for other major programmes)
SE London Commissioning 5yr Strategy Programme
Role: supporting Clinical Leadership Groups (CLGs) through design, facilitation and writing up workshops, working closely supporting CLG Planning teams (CCG Chief Officers, Commissioning Directors, senior GPs and senior Trust Clinicians); member of programme team supporting development of strategy across 6 CCGs/Boroughs
Key achievement: for Urgent and Emergency Care CLG and Children and Young People CLG developing outputs into service models which form the basis for those strategies going forward
